Resume
PROFESSIONAL SUMMARY
Organized and dedicated professional experienced in building exceptional customer relations and administrative support in fast-paced environments. Offering keen attention to detail and strong communications skills to manage multiple, concurrent assignments.
Skills:
Administrative Duties
Accounting Support
Spanish-Proficient
Corporate Communications
Microsoft Word, Forms, Excel, Outlook, Canva Adobe Illustrator, and Lightroom
Data Confidentiality
Time Management
Customer Relations
Work History
Office Services Associate, 06/2023 - Current
Human Resources Research Organization (HumRRO) – Monterey, CA
Supported onboarding processes for new hires, ensuring proper training materials were provided and assisting with orientation tasks and security clearance.
Assisted with research to complete confidential project assignments.
Coordinated and hosted different work events and promoted them with original media material created with Adobe programs and Canva.
Generated surveys for team members to create the best working environment for all.
Office Assistant, 04/2022 - 07/2023
San Joaquin County-Human Services Agency – Stockton, CA
Resolved concerns from clients and family members of residents in order to provide safe and trustworthy environment for all San Joaquin County care home residents with confidentiality
Entered roster data for all congregate, emergency, and supplemental meals for Senior Nutrition program in order to have accurate census for San Joaquin County
Registered new applicants for senior meals and updated annual assessments for each participant for over 25 food banks
Head of the Fresh Start Housing Program until state funds were exhausted by providing approved applicants rental assistance
Customer Service Supervisor, 10/2017 - 04/2022 Bank Of Stockton – Stockton, CA
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally. Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
EDUCATION
Bachelor of Arts: Humanities & Communications, Expected in 2025 California State University Monterey Bay - Seaside CA
Associate of Arts: Communications, Humanities, And Social Sciences, 05/2023 San Joaquin Delta College - Stockton